Technical Writer

Company: MACmobile
Location: Centurion, South Africa
Job Function: Training; Writing/Editing; Marketing
Company Industry: Information Technology and Services
Education level: Degree
Job level: Mid-Senior level
Type: Contact
Remuneration: Negotiable depending on experience
 

SUMMARY

The technical writer will be responsible for creating and maintaining all technical documentation within MACmobile software. Experience within software industry is advantageous.

1. Assist in compiling MACmobile specific knowledge base
2. Writing and maintaining Technical Specifications
3. Develop and manage User Training material
4. General Administration

 

REQUIREMENTS

• Technical Procedure and Policy Documentation
  • Assist in formalising internal procedural blueprints
• Technical Product Documentation
  • Compile and Design user-centric product user guides, user manuals
  • Refresh or build new materials for New Products and/or new features
• Learning Material
  • Assist in modernising and maintaining current user training material
  • Build new materials for New Products and/or new features
  • Develop, deploy and managing LMS
• Collaboration
  • Maintaining constant communication and a positive relationship with existing stakeholders and colleagues.
  • The key objective of this KPI is to ensure that you are always aware of any and all issues/requirements/challenges experienced by the client.
  • To ensure being proactive instead of reactive
• Director/Management Reports (Weekly)
  • Update Management/Unit Lead of work done during the week
  • Standardize feedback reports.
• Human Dimensions
  • Timekeeping
  • Attention to detail
  • Time utilization
  • Honesty and Integrity
  • Adaptability
  • Sensitivity
  • Team Work
  • Energy/Attitude
  • Personal Hygiene and dress
  • Communication
  • Team Player
  • Customer relationships
  • Customer satisfaction
  • Personal management
• Qualifications
  • A degree within ICT or relevant degree is mandatory

  Please apply directly via email (jobs@macmobile.co.za ). For more roles please follow us on LinkedIn (https://www.linkedin.com/company/macmobile ).

Software Trainer & Support

Company: MACmobile
Location: Centurion, South Africa
Job Function: Training; Customer Service; Information Technology
Company Industry: Information Technology and Services
Education level: Degree
Job level: Associate
Type: Full-Time
Remuneration: Negotiable depending on experience
 

SUMMARY

The International IT systems trainer responsible for training and deploying a MACmobile software. Added responsibility of providing some pre-sales and technical support.  

1. Training of users on both web and mobile platforms
2. Imparting knowledge to fellow-trainers
3. Basic set up and configuration of computer equipment hardware and/or software. Such as links, video tutorials, manuals.
4. Telephonic support recording (Skype/Jira) and follow-up
5. Administration

 

REQUIREMENTS

• Customer Communication
  • Maintaining constant communication and a positive relationship with existing clients.
  • The key objective of this KPI is to ensure that you are always aware of any and all issues/requirements/challenges experienced by the client.
  • To ensure being proactive instead of reactive
• System Usage Review (Daily)
  • Evaluating system compliance through the weekly and daily report
  • Picking up on trends so you can better advise clients.
• System Demo
  • Keep up to date with the system and its processes for each client in every country deployed.
  • Always Ready to Demo the system for any and all new clients if required.
• System Training
  • Provide process inspired training
  • Develop new scenarios to enhance training methods
• System support (Daily)
  • Manage JIRA support systems
  • Ensure JIRA system compliance
  • Provide weekly update reports on relevant issues logged and resolved
  • Ensure JIRA system guidelines are met by the support team
• Scrum/Module updates and Participation
  • Keep up to date with Salesforce, JIRA and Scrum board
  • Request updates on overdue tasks and future development
• Manuals/Training Materials Creation and Maintenance
  • Ensure manuals are always up to date
• Director/Management Reports (Weekly)
  • Update Management/Unit Lead of work done during the week
  • Standardize feedback reports.
• Human Dimensions
  • Timekeeping
  • Attention to detail
  • Time utilization
  • Honesty and Integrity
  • Adaptability
  • Sensitivity
  • Team Work
  • Energy/Attitude
  • Personal Hygiene and dress
  • Communication
  • Team Player
  • Customer relationships
  • Customer satisfaction
  • Personal management
• Qualifications
  • A degree within ICT is mandatory

  Please apply directly via email (jobs@macmobile.co.za ). For more roles please follow us on LinkedIn (https://www.linkedin.com/company/macmobile ).