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Manage your FMCG Call Centre
Provide the platform to manage an FMCG inbound and outbound sales or support call centre from one platform.
Incorporating a Customer Information Centre (CIC) needn’t be a hassle. Whether planning an outbound sales or inbound support centre, having a platform that not only tracks call metrics but connects to your CRM, sales and stock information is vital. In fact, the additional support provided by a call centre allows for greater customer satisfaction through improved responsiveness and care.
With FIELDForce, you can empower your call centre force by providing them the tools to access vital information and engage with their customers. Each individual web user has access to the tools to engage and transact with customers in one central application.
- Cloud based solution ensures 'always on' access to data
- Seamless connection to other functional systems
- Track and monitor to ensure your call desk is on task
Connect to the CRM
Centralise your call centre set up to simplify your inbound & outbound sales and support processes. Track & monitor your call centre rep activities through the CIC within FIELDForce.
Simple CIC SET UP
Create & Manage Call Types
Keep accurate records of the type of calls are made in your Call Centre to improve future activities and segmentation,
Create & Manage Scripts
Cut out the guess work and ensure your message is always on brand and in line with the expected outcomes.
Create & Manage Call Cycles
Handle any call with the assistance of scripted prompts, while making full records of every engagement.
Manage a user-friendly CRM ON THE GO
Manage and Update Accounts
Keep your account information up to date. Access or update customer details on the move.
Load New Prospects
Add new prospects when you come across a new merchant on your route.
View and Update Visit Notes
Keep track of any issues or notes attached to the customer.
Capture Forms
Collect valuable information from every engagement with the help of forms designed to build insight. Structured questionnaires and surveys can walk through agents capturing vital metric and KPIs.
FORMS LIBRARY AVAILABLE AT A CLICK
Collect Customer Feedback
Customer satisfaction plays a vital role in loyalty and future sales.
Promotion Compliance
Ensure pricing and placement compalince through consistant questioning.
Competitor Insight
Compile share of basket or share of shelf studies to gain market share figures.
Get your
FIELDForce CIC
functionality eBook
Generate Orders
Create a simple digital process removing paperwork. Digitize and automate the order process remove human errors, speed up the process, and improve productivity.
The Sales Process designed for FMCG distribution
Add Products to Basket
Search product catalogue, select the right products and click to add to Order Cart.
Generate Orders
Include returnable items to orders to give forwarding for the next delivery.
Run Customer Stock Takes
Ensure adequate merchant stock holding through understanding current stock on hand.
Take your next step towards
managing your FMCG call centre
See for yourself how we can assist FMCG players centralize and automate their inbound and outbound call centre to optimize result and gain visibility on performance.
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