company
product
- Field Force Automation
- Integrated Payment
- Loyalty & Rewards
- Promotion & Activation
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Provide the mobile tools to engage and transact with customers in the field in one central mobile application.
Digital Transformation of your workforce need not be a scary task. Modify existing business processes for all external sales and field services to incorporate a mobile solution in each touch point or customer engagement. Leverage the power of cloud and mobile devices improve efficiency, automate process and improve customer satisfaction.
With FIELDForce, you can empower your workforce by providing them the tools to work on the go, access vital information, and more importantly, engage with their customers. Each individual, as a mobile user, has access to the tools to engage and transact with customers in the field in one central mobile application.
Ensure your Trade Marketers are on track with their call schedules and have the ability to update their customer details in real-time. Access order history, stock levels and generate in-trade orders.
Keep your account information up to date. Access or update customer details on the move.
Add new prospects when you come across a new merchant on your route.
Keep track of any issues or notes attached to the customer.
Track your daily call schedule and have the freedom to adjust your call cycle to cater for out of the blue calls or non-completions.
Keep your customer top of mind and capture pre-orders with the customer during the sales call.
Meet soft KPI's through collecting in-trade data, promotion compliance, or competitor insight.
Prevent irritating back orders with a real time view of stock availability at the warehouse.
Ensure adequate merchant stock holding through understanding current stock on hand.
Verify that your assets are still in-store, fully operational, and correctly presented or stocked.
Manage an inbound call centre from one platform. This CRM module allows call centre staff to log calls, update customer information, see previous orders, and generate sales orders.
Keep your account information up to date. Access or update customer details in one convenient location.
Handle any call with the assistance of scripted prompts, while making full records of every engagement.
Collect valuable information from every engagement with the help of forms designed to build insight.
Track the full history of orders from customers to predict future stock requirements.
Capture all inbound pre-orders or Call and Collect order while on the line with the customer.
Prevent irritating back orders with a real time view of stock availability at the warehouse.
Ensure your Field Force are on track with their call schedules and have the ability to update their customer details in real-time. Complete forms, verify assets, and collect in-trade intelligence.
Track your daily call schedule and have the freedom to adjust your call cycle to cater for out of the blue calls or non-completions.
Meet soft KPI's through collecting in-trade data, promotion compliance, or competitor insight.
Verify that your assets are still in-store, fully operational, and correctly presented or stocked.
Create flexibility in your route to market through offering Van Sales. Provide the driver with the ability to manage stock on board, generate van sales invoices, and settle cash sales.
Track your daily call schedule and have the freedom to adjust your call cycle to cater for out of the blue calls or non-completions.
Add new prospects when you come across a new merchant on your route.
Meet soft KPI's through collecting in-trade data, promotion compliance, or competitor insight.
As part of the preload inspection before leaving dispatch the driver must accept receipt of stock to be loaded onto the vehicle.
Extra stock is allocated to the vehicle for ad hock sales. This new stock location is updated in the system.
The driver has the ability to return to depot to top up stock, and on return conducts a recon of stock sold and returned.
Keep your customer top of mind and capture pre-orders with the customer during the sales call.
Remove the hassle of sorting out credit notes back at the office, provide a clean nett invoice taking into account all order adjustments.
Drivers can adjust the break down of payment to suite what the buyers has on hand, because collecting cash is a reality.
See for yourself how we have assisted large FMCG players and food & beverage distributors mobilize their field force and generate clean nett invoices in-trade.
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